Post by freya234 on Dec 7, 2016 15:35:32 GMT -5
Hey guys, I need some advice and hopefully you can help me out!
I have started my new job a few months ago. A customer complained about the work of ´me and my colleague and asked me if we can double check on that. I checked the mistakes and found out that it was the work my colleague did before I started my job in the company. IShe told me what to say to the customer. I decided to check the procedure on my own and I found some discrepancies. I tried to explain to her why I diasagree with some points but she didn't want to listen to me. If you ask me her arguments even highlight the discrepencies. I told her I would like to ask the boss what to do and whether we should do some additional analysis (what the colleague did not want). She said ok, do it. The boss told me I should tell the customer the same thing she told me and she fully trusts her.
Was it a mistake to go to the boss and asking what's best to do. Would it have been better to accept the arguements of my colleague although I disagree sd my probation period is not over yet.
I have started my new job a few months ago. A customer complained about the work of ´me and my colleague and asked me if we can double check on that. I checked the mistakes and found out that it was the work my colleague did before I started my job in the company. IShe told me what to say to the customer. I decided to check the procedure on my own and I found some discrepancies. I tried to explain to her why I diasagree with some points but she didn't want to listen to me. If you ask me her arguments even highlight the discrepencies. I told her I would like to ask the boss what to do and whether we should do some additional analysis (what the colleague did not want). She said ok, do it. The boss told me I should tell the customer the same thing she told me and she fully trusts her.
Was it a mistake to go to the boss and asking what's best to do. Would it have been better to accept the arguements of my colleague although I disagree sd my probation period is not over yet.
