Post by aqua on Jul 21, 2016 1:43:12 GMT -5
Needing advice.
The last couple weeks at work have been hard. I'm still in training mode but the way my coworkers are acting makes me think I should be picking up on things a bit faster.
I get confused easily when customers bring up items or ask questions about things I'm unfamiliar with.
Also I'm really slow at transactions, counting, locking, stocking, and processing things in my head because I want to make sure I get things right the first time. I am really determined to learn and become a natural at things.
Supervisors are hovering around me in a way that makes me feel like a little kid but I have to admit the support is needed.
However there are a couple of people who really are impatient with me. In fact I'm sure they think I shouldn't have gotten hired.
They step into the middle of things and say, "Step aside, we need to get this done" - taking over my work so the line goes faster and making me feel terrible.
I don't know how to assert myself in such a situation. The way people are treating me is very condescending and I feel like crap. I don't feel confident and I'm nervous because they are watching over my every move and criticizing me - sometimes it is constructive criticism but other times it is just snide comments.
Example: "You don't really do much of anything" - when I have really been focusing on getting into the routine and learning all the freaking procedures and transactions, the identification regulations, and making sure I don't accidentally misbalance/short change a customer or mess up their deposits, withdrawals, or money orders, or mortgage payments, checks, etc...while simultaneously trying to build rapport and get to know the regulars.
Today a customer came in and joked that I was going to get fired and one of the other tellers burst out laughing.
They also just like to assume I don't know how to do things and take over, when I actually DO know how to do those things and they don't give me any room to speak up.
When they are not criticizing or making mean comments or mocking me, they pretend I'm not there.
I'm starting to realize how being too nice and too quiet is becoming a problem. I don't know how to be any other way, but people are treating me like crap and I don't know how to stand up for myself when it's coworkers, you know? And I just started.
What do I do? I just want to be respected and not treated like a moron who doesn't know what she's doing. How do you get people to respect you? How do you stand up for yourself without coming off angry?
The last couple weeks at work have been hard. I'm still in training mode but the way my coworkers are acting makes me think I should be picking up on things a bit faster.
I get confused easily when customers bring up items or ask questions about things I'm unfamiliar with.
Also I'm really slow at transactions, counting, locking, stocking, and processing things in my head because I want to make sure I get things right the first time. I am really determined to learn and become a natural at things.
Supervisors are hovering around me in a way that makes me feel like a little kid but I have to admit the support is needed.
However there are a couple of people who really are impatient with me. In fact I'm sure they think I shouldn't have gotten hired.
They step into the middle of things and say, "Step aside, we need to get this done" - taking over my work so the line goes faster and making me feel terrible.
I don't know how to assert myself in such a situation. The way people are treating me is very condescending and I feel like crap. I don't feel confident and I'm nervous because they are watching over my every move and criticizing me - sometimes it is constructive criticism but other times it is just snide comments.
Example: "You don't really do much of anything" - when I have really been focusing on getting into the routine and learning all the freaking procedures and transactions, the identification regulations, and making sure I don't accidentally misbalance/short change a customer or mess up their deposits, withdrawals, or money orders, or mortgage payments, checks, etc...while simultaneously trying to build rapport and get to know the regulars.
Today a customer came in and joked that I was going to get fired and one of the other tellers burst out laughing.
They also just like to assume I don't know how to do things and take over, when I actually DO know how to do those things and they don't give me any room to speak up.
When they are not criticizing or making mean comments or mocking me, they pretend I'm not there.
I'm starting to realize how being too nice and too quiet is becoming a problem. I don't know how to be any other way, but people are treating me like crap and I don't know how to stand up for myself when it's coworkers, you know? And I just started.
What do I do? I just want to be respected and not treated like a moron who doesn't know what she's doing. How do you get people to respect you? How do you stand up for yourself without coming off angry?
